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Help
- Payment Options
- Freight and Delivery
- Privacy
- Tax
- Refunds, Exchanges and Warranties
- Site Navigation
- Feedback
Payment Options
Payments can be made via Paypal, Direct Deposit, or Money Order. Money orders should be made payable to "The New Age Discretionary Trust" and addressed to 135-137 Sir Donald Bradman Drive Hilton SA 5033 with details of your order number. Direct Deposits should be accompanied by your order number as a reference.
Freight and Delivery
Delivery is only within Australia. Orders will be despatched once payment confirmation has been received. All orders will be securely and discretely packaged in plain boxes. New Age Online is the name of the acknowledged sender and appears on all parcels. Allow 1-2 weeks for delivery depending on carrier and stock availability. Orders will be sent via Australia Post, TNT, Allied Express or Bus Freight depending on the size of the order. A courtesy phone call will be made detailing despatch times and estimated delivery of your order. You can also email or call at any time to discuss your order on 08 8351 9100 or 1800 805 973
Privacy
Your Privacy is important to us. Contact and address details are only used by us to guarantee safe and speedy delivery of your order. Refer to our privacy section for more information.
Tax
All prices quoted on this site are in Australian Dollars and are inclusive of GST.
Refunds, Exchanges and Warranties
All electrical items come with a standard manufacturing warranty that ranges from 3-36 months.. Lighting products such as Lamps come with a three month manufacturers warranty. Ballasts are covered by a 12 month replacement warranty. Refer to individual products for more information. Refunds and Exchanges are governed by consumer law. Any goods returned for either refund or exchange must be accompanied by a proof of purchase.
Site Navigation.
The site offers online sales as well as information about products and a comprehensive Faqs section detailing commonly asked questions relating to hydroponic gardening. A handy search function is available on each page that you can scroll through to find products. The navigation bar on the right of screen allows you to browse through product groups with ease. Clicking on product images or highlighted text will move you to the next list of products or provide more details. If you have any questions about navigating the site send an email or call 08 8354 4740
Feedback
Your feedback is important to us so please feel free to send your comments via email to our sales and support team.
